Shipping Info

Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.  Please note that processing time could be greater during wedding season (May-August).  We make every effort to ship orders out on time, however, once your order has been scanned by the post office - postal delays out of our control can occur from time to time. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Local delivery

Free local pick-up and $5 delivery available within Thunder Bay, Ontario

Deliveries are made from 12pm to 8pm on Monday through Sunday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

International Shipping

We offer international shipping to the following countries: United States.  

At this time, shipping outside of North America is on hold.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Hopper & Luxe is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number (Canadian orders) you can use to check its status. Please allow up to 48 hours for the tracking information to become available. 

Orders shipped within Canada typically take 2-10 business days to arrive.

Orders shipped from Canada to the U.S typically take 7-14 business days to arrive. 

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Due to the nature of our items, we do not accept returns.  Please contact us within 24 hours of receiving your order with any issues.  We will do our best to try and resolve them.  Fabric swatches are always free!  Please contact us in advance of purchasing if you're looking to do a color match. 

In the event that your order arrives damaged in any way, please message us as soon as possible using the 'contact us' page with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us.